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Please select the method of payment in advance at the checkout stage and then confirm the purchase. On the next page you will see details of our bank account. Your order will be processed upon receipt of payment.
We only accept advance payments apart from individual cases and on special request.
A: Our products are sold through the e-sensorix.shop website. Click on the Checkout button, after having added products to your cart, and then we'll guide you through the whole process of purchase. If you prefer shopping at Amazon or Ebay, you can also purchase our products on these platforms. Note, however, that the selling price may be slightly higher in this case, as these sites charge extra fees.
A: We deliver to the US, Canada, and Mexico.
A: EcoMeter (S) PLUS should be used for mounting the sensor in a well, cistern or underground tank at depths greater than 7 4/5" (20 cm).
The antenna extension is an additional 32 4/5 feet (10 m) of cable connection between the sensor and the transmitter unit allowing to use the device with deep underground tanks, cisterns or in radio dead zones. In these case a sensor can be installed on the tank, while the cable then sends data to the transmitting unit located outside the tank or in the fuel filler cap.
A. If you ordered a Proteus EcoMeter by mistake or lack of knowledge, you may return the device to us within six weeks using the right to cancel the contract.
Once we receive the returned product without any signs of wear, we refund you the full purchase costs.
A: The sensor automatically turns on when it’s paired with the monitor. Make sure that the sensor display and touch screen are facing in the same direction (as shown at pt 3 of Installation Guide). A small black dot on the left side of the sensor display must touch the right side of the monitor. Within 10 seconds the synchronization procedure starts. In this case the red switch is closed and the sensor (rocket) becomes active.
You do not need to use a battery, the sensor is immediately ready for operation.
A: Proteus EcoMeter is an ultrasonic level meter, to be used in all standard, unpressurized tanks and cisterns for storing water, heating oil, diesel fuel, kerosene, AdBlue and other oils of A2, C1, C2 and D type (according to BS2869).
A: Brochures attached to Proteus EcoMeter provide help with installation and configuration. Necessary information can also be found in the FAQ section of our website. There are also short videos explaining the first steps of activation and pairing the sensor.
A. The "Fast" mode remains active for about 10 minutes, so the currently measured values are displayed by the monitor virtually every second. This is particularly useful during startup to ensure proper sensor placement on the tank or cistern.
Take advantage of Fast mode and manually move the sensor up and down in order to verify its accuracy and reliability. You must set the sound cone of the sensor on the floor, wall or tabletop. Make sure that the sensor is able to receive signals reflected from the surface set at an angle of 90°.
In the case of fluctuations of the liquid level in the tank of about 1 1/5" (3 cm) per minute, the "Fast" mode is activated (measurements are done in real time). In this mode sensor operates for about 10 minutes measuring liquid level every second. Devices generates short beeps while operating in this mode for about 10 minutes.
After stabilization of liquid level in the tank EcoMeter returns to normal operation mode.
A: Proteus EcoMeter is supplied with an adapter for the three types of thread, it could be simply screwed into the hole. This adapter is compatible with all standard modern 2", 1 1/4" and 1 1/2 " threads found in tank holes/flanges.
If your tank is equipped with a mechanical level indicator, you can freely replace the device with the EcoMeter. The threads are fully compatible.
For oil tanks without a mechanical level gauge, installing the sensor will require use of a thread adapter. You can often obtain it for free from a local plumbing and heating systems specialist, if you ask nicely.
A: The product package includes:
1 x Proteus ultrasonic sensor (battery included)
1 x Proteus digital display monitor (including a 3V CR2450 battery)
1 x Power adapter (for Proteus Monitor)
2 x Screws
2 x Threaded rods (required for mounting the sound relay)
1 x Thread adapter (1¼", 1½", 2")
1 x Cover
1 x Installation Guide (in English)
A: Proteus EcoMeter (S) measures tank volumes up to 5283 1/5 Gallons (19.999 liters).
A: Our experience shows that selecting B as tank type and its diameter as the height and width of the tank ensures to achieve optimal results, with only by a few percent difference compared to the real tank parameters. The measurement accuracy of the sensor can cause higher inaccuracies in some cases if you do not enter the right parameters for spherical tank.
A: If the tank does not have the free threaded hole, it must be created by a licensed professional. Under no circumstances should you carry out such a task on your own, or you may lose the certification of your tank.
In most water tanks/cisterns you can drill a hole in the tank casing of the tank (if possible in the middle of the tank) or use a device for mounting the sensor. Make sure that the sensor is mounted at a distance of 5 9/10" (15 cm) away from the tank wall.
A. Please note that the tanks of your set have to be identical and must be coupled together to measure them with one device. Enter the dimensions of a single tank, but the total volume of all tanks in the battery.
For rectangular tanks:
For rounded or oval tanks:
The EcoMeter can generate the correct readings only if all tanks have the same dimensions and are connected to each other (i.e., all the tanks have the same, constant liquid level).
A: In the case of horizontal cylindrical tanks, the sensor must be installed in available threaded hole on the tank inlet. The sensor should be positioned at the center of the tank rather than at its edges. If there is only one free hole, install the sensor in place of the existing overfill protection.
A: The EcoMonitor can be disconnected at any moment from the plug, especially in the summer, if you want to save energy. The configuration data will not be lost because it is supported by the internal battery. Re-establishment of communication with the sensor takes a maximum of 30 minutes, the sensor does not have to be paired again. You will lose only average consumption data due to the lack of appropriate readings. These values will appear again after about one week.
A: Keep in mind that only EcoMeter (and not EcoMeter S) offers such a feature.
Due to the sensor accuracy ± 2/5" (1 cm) for readings oil level must decrease by at least 4/5"(2 cm) per week. Only then accurate calculation and average consumption data will be available.
In general it may take several weeks to display average consumption data. Especially in summer, spring or fall it takes more time, because the heating system does not work at full power and is used mostly to heat water for current needs. In this case fuel consumption will drop to a mere few Gallons per day.
A: Especially in the case of underground as well as external tanks, it can happen that at higher ambient temperature (i.e. in the fall-to-winter and spring-to-summer seasons) condensed water is formed in the tank. In such a case wipe the membrane dry and spray WD40 (or similar product producing the same effect) on the entire surface. This should prevent the accumulation of water droplets on the membrane, allowing proper measurements.
A: Using a parameter named offset you can set the mark of a full tank. At default settings, this value is set at 4/52" (2 cm) below the sensor membrane (black disc on the device’s flange). When the sensor is mounted higher, for example 5 9/10" (15cm) above the maximum fill level, you should set the offset value to 5 9/10" (15cm), allowing the monitor to properly detect and calculate the liquid level in the tank. In general offset is deducted from the actual value measured in Inches and this distance will not be included in the calculation of the current tank filled volume.
A: The maximum offset value is currently limited by a formula of „tank height / 2 + 10cm“. This can lead to errors depending on the tank height, so correct offset values cannot be entered.
We have released an updated software version allowing us to change offset values for the monitor. It has been available since mid-October 2015.
A: The easiest way to obtain technical support is using our website, simply complete the form on the Contact page, which is then automatically sent to the Support Team. Please describe your problem as accurately as possible, our team will respond within 24 hours on business days. For specific questions, we may arrange a call back to you. Our customer service via e-mail is available on business days.